Services
Where the method meets the company.
Four services and the business consulting that runs across them. Each service opens onto its challenges, each challenge onto the work it takes.
01Business digitalisation1 challenge
The service
Presence, owned assets, CRM, marketing as a filter. The company keeps ownership of its data, systems and customers.
CSML Integrated Solutions designs the infrastructure, hands it over and teaches the team to use it.
The challenge
01Owned digital presence
When a company’s presence on the market depends on an algorithm: fine while it lasts, but someone else writes the rules.
Digital visibility is not the same as presence. A company that exists on the market only through platforms is building on rented ground, and the terms of the lease can change at any moment.
The work starts from what stays with the company (website, content, contacts, data), and the platforms become channels that lead there.
The workAn infrastructure that belongs to the company and produces value regardless of the platforms.
02Operations2 challenges
The service
Flows, roles, shifts, production costs: where performance leaks away without any report showing it. The best result with what is already there.
CSML Integrated Solutions finds the constraint, redesigns the flow and stays until the new way of working has become the normal one.
The challenges
01Organisation and leadership
When decisions made at the top do not turn into consistent behaviour, and the company does not run without its owner.
A company that performs below its potential often has a problem that starts at the top: strategic decisions do not translate into consistent operational behaviour.
It is the reverse path of the coherence diagnosis, which climbs from the data to the cause: together they cover the whole organisation. The aim is a company that works even without the owner’s constant presence.
The workA top-down analysis, moving from vision to structure, then to processes and people.
03Fit-out2 challenges
The service
Space as a process made visible. A place designed around the workflow and the experience of the people in it, from the plan to opening day.
CSML Integrated Solutions coordinates designers, trades and suppliers, and is the company’s single point of contact.
The challenges
01Workspaces and environments
When the space says something different from what the company wants to be, or slows down the work it should support.
A restaurant, a shop, a showroom, an office, an open space, a meeting room: every space speaks for the company before anyone else does, through its layout, its light, its materials, its paths. And meanwhile it has to support the work of the people who spend every day in it.
The workCoherence between design and operations. A space that works while people work in it, with better flows and without sacrificing identity, starting from what is already there.
02New openings
When an opening turns into a sequence of delays, stumbles and second thoughts.
A new site, a shop, a venue: an opening is not a linear project, it is the management of complexity. Delays, stumbles and second thoughts are largely foreseeable and almost always manageable, if the structure is the right one.
The workReducing complexity where possible, preparing alternatives where not, and deciding every step according to the purpose: seeing the project through.
04AI integration1 challenge
The service
Artificial intelligence inside processes and decisions: where it comes in, where people’s judgement stays, how the choice is governed. The operating model before the tools.
CSML Integrated Solutions designs the model, chooses the tools and leaves the company in charge of its decisions.
The challenge
01Data and artificial intelligence
When the tools are there and the results are not.
Artificial intelligence works on what it receives. With the right data it changes results; with the wrong data it produces noise faster.
Digital ecosystems are a question of strategy before technology: artificial intelligence comes in where data and processes are ready to support it.
The workUnderstanding which business, market and customer data really make the difference. The tool is chosen afterwards.
05Business consulting3 challenges
The service
Consulting that looks at the whole company. It runs across the four services and often comes before them, when the friction is clear but its place is not yet.
CSML Integrated Solutions reads the system from the outside, from the data to the cause, and agrees with the company where to begin.
The challenges
01Coherence diagnosis
When everything works, but not enough: the customers are there, the accounts balance, and margins do not grow with the work done.
A company can work without growing. It is the most expensive friction, because it does not look like an emergency and leaves no visible trace.
Working harder leaves it where it is. It is solved by reading numbers, flows and people with an outside eye, the one that people inside the system cannot have.
The workLooking at the system from the outside. It is the first phase of the method, applied to the whole company.
02Something doesn’t add up
When a point of friction has no name yet, or has one that does not ring true.
Frictions often come in more than one, and the symptoms show up far from the cause.
The workUnderstanding what is really underneath: the most visible problem is rarely the most important one.
03Team training
When the skills are there but do not deliver: the structure that frees them is missing.
Capable people in a disorderly system achieve less than ordinary people in a coherent one.
The workPutting skills back inside a structure that uses them, in each of the four services. Training that does not change processes does not change results.
On video
The method,
out loud.
Cosimo Lippi, business consultant, presents it in his own words, in Italian.
Operating model
Profile
and engagement.
The conductor
Even a small company has more parts than it has ever had, from the website to the accounts, from suppliers to people, and artificial intelligence keeps adding new ones. The entrepreneur leads the company, and for the parts that are not their trade brings in a specialist. Problems, though, arise in the handovers between one part and another: between the project and the day-to-day work, between one supplier and the next, between a new tool and the people who will use it.
CSML Integrated Solutions works right there in between, and manages this complexity for the whole business.
Shut inside a single specialism, it would see only one piece of it.
CSML Integrated Solutions is Cosimo Lippi’s one-person company, with departments that work with artificial intelligence. It is designed to become a system, and the same technology that multiplies the parts of a business lets it follow them while remaining a light structure, within reach of a small business too. When a project calls for skills CSML Integrated Solutions does not have, the partners it works with come in, none of them on an exclusive basis, and the business keeps a single point of contact.
The analysis is done from outside the processes, because from inside them the real constraint slips away. When it comes to putting things into practice, CSML Integrated Solutions steps in and stays until the new way of working has become the normal one: suppliers do the technical work under its direction, Cosimo Lippi trains the team, and digital tools adapt to the company, not the other way round.
Who it is for
Cosimo Lippi’s longest experience comes from restaurants, and CSML Integrated Solutions works with any business that has premises, a team and customers to serve: hospitality, retail, firms, agencies. This holds even before the premises exist, in a new opening, where the handovers between the parts of a business all arrive at once.
Where
The base is Florence, and most projects are in Tuscany. What can be followed remotely is followed remotely: strategy, digital, keeping track of the numbers. When presence is needed, for the on-site analysis, for training the team or to get a project started, Cosimo Lippi is on site, abroad too, and travel is included in the quote.
The terms
Getting started is free: a 15-minute video call in which the challenge is brought into focus. Every project has a fixed fee, set before the work begins and with no percentage of the result, and CSML Integrated Solutions answers for the work.
The method has a single door.
Every piece of work begins with a challenge brought into focus.
On the method page, in Italian, the challenge takes a name and a shape, and that is where CSML Integrated Solutions picks it up.
Bring the challenge into focus